Advisory talks with the so-called difficult client



Advisory Talks with the So-called Difficult Client

Trainer: dr Beata Mazurek-Kucharska


Short description:

Participants of training become acquainted with the rules and techniques of conducting talks during counselling process, with particular emphasis on talks with a, so called, difficult client (withdrawing, silent, unmotivated, aggressive or with claiming attitude). Participants learn the psychological conditionings of the  effectiveness of such conversations. Psychological games, which simulate such talks are a part of the training. 

Target group:

The training is addressed at the employees of labour offices, centres supporting social economy, NOGs operating on the labour market, vocational councillors, teachers.


One day, 8 teaching hours .


Zapraszamy do kontaktu w sprawie uzyskania pełnej oferty szkoleniowej i szczegółowego programu.